A results-driven Associate Product Director and Senior Solutions Architect with 25+ years delivering mission-critical healthcare technology across New Zealand, Canada, Australia, the United States, and Europe. Operating at the intersection of product strategy and technical delivery — from architecting provincial EHR and HIE solutions for federal and state governments, to leading production ML/AI platform initiatives on AWS at scale.
Recent work includes designing and delivering production ML/AI platforms in regulated healthcare environments — Databricks in customer-managed VPCs via PrivateLink, EKS-based model serving, vector stores, and LLM deployments — with robust observability, enterprise IAM, and DevOps practices. A trusted partner to clinical, commercial, and engineering stakeholders across DHBs, provinces, and state health organisations in New Zealand, Canada, Australia, and the United States.
A recognised expert in Electronic Health Records (EHR) and Health Information Exchange (HIE), with deep expertise in ETL, integration, data modelling, and standardisation using AWS cloud technologies, microservices architecture, Kubernetes, CI/CD pipelines, and Agile methodologies. Strong focus on data privacy, security, and regulatory compliance including HIPAA and GDPR.
As a product and development manager, successfully conceptualized and built innovative applications, transforming them into commercial off-the-shelf products with a 'build once, serve many' model.
Leading the development of a data anonymization product, overseeing all stages from ideation to launch. Focused on delivering a secure, compliant solution in line with HIPAA and GDPR requirements. Defined the product vision and strategic goals, ensuring alignment with customer needs and business objectives.
Created and managed the product roadmap, coordinating with cross-functional teams across engineering, design, and business units. Prioritized features based on customer feedback, business impact, and technical feasibility. Worked closely with engineering teams to drive the product through the development lifecycle, ensuring timely releases and successful implementations.
Spearheaded two precision-driven health IT projects as a principal researcher with a group of data scientists and engineers to automate the anonymisation of healthcare data and apply Machine Learning to aid message mapping capability.
Introduced machine learning capability into existing and new products.
Researched US healthcare insurance solutions to identify existing product gaps to extend the company's market adoption.
Built business requirements and SaaS-based architecture, working with a 3rd party MDM company to develop an EMPI (Enterprise Master Patient Index) solution packaged into Orion Health's standard Open Platform.
Conducted architecture and implementation of a 3rd party Terminology Service (HealthTerm). Deployed into AWS US regions as a multi-tenanted SaaS model, 24/7 monitored achieving near zero-downtime. Applied DevOps and SRE model for development and operation.
Established TOGAF Enterprise Architecture principles for large and complex solutions. Led technical and presales consultants based in Auckland, NZ, for remote implementation of various US projects, including:
Built, implemented, and delivered a Direct Secure Messaging (DSM) solution to a cloud-based SaaS infrastructure with full TOGAF architecture documentation.
Health Information Exchange solution for Human Services and Mississippi Division of Medicaid.
Built integration framework between Orion HIE solutions and Microsoft's Caradigm Intelligence Platform.
Provided remote and/or on-site support for Asia Pacific (NZ, AU, Singapore, Japan, and Korea) clients. Served as a remote solutions architect for building Chronic Disease Management systems in Hunter New England Health, NSW Australia, and Hospira's Clopine Connect CIS systems in Melbourne, VIC Australia.
Developed a Rapid Deployment package of 'core' Orion products for global solutions. Key projects:
Design and leading implementation of Electronic Health Records, Problem List, Case Management, and Nursing Care Plan partnered with Fujitsu and Oracle for the 'Servei de Salut de Illes Balears' region. Case Management identified at-risk patients and provided disease management pathways for COPD, Cardiovascular Risk, Congestive Heart Failure, Diabetes, and Stroke.
Implementation planning study for a clinical repository aligned with EHR and Patient Health Records. Analysis and design with Australian standards committees (Nehta).
Design of interoperable EHR for the province of Saskatchewan, integrated with IBM Initiate for EMPI, SUN SSO for Identity Management, and Oracle HTB via HL7v3.
Responsible for setting up and training technical resources for Orion's brand-new regional office in Canada. Key deliverables:
Technical lead for building interoperable EHR for the entire province of Quebec partnered with Bell Xwave, using SOA web services with HL7 v3.
Implementation Planning Study jointly conducted with Canada's federal architecture committee 'Infoway' to adopt mandatory architecture standards.
Design and implementation of EHR for the province of Alberta: clinical portal and laboratory results viewer integrated with EMPI, Corporate Data Repository, and IBM's Pharmaceutical Information Network.
Design and implementation integrated with 11 hospitals and 3 different ADT systems for Diabetes, COPD, and other chronic disease pathways.
Design and implementation of EMR systems for the Australian Olympics Committee at the 2004 Athens Olympics, onsite in the Olympic village partnered with OPTUS AU.
Design and implementation of Emergency Department Whiteboard systems for Waitemata District Health Board, Auckland NZ.
Implementation Planning Study for Patient Health Records and a disease management solution for Diabetes patients.
Creation of award-winning (NZ Hi-Tech) health applications and leading development teams. Key products delivered:
Development & maintenance of a proprietary ERP system (Leader) and ODBC driver for a proprietary Hierarchical database (AMPS).